UK Mainland Delivery Charges:
- If you’re spending over £50, we’ll post orders under 5kg for free.
- The base shipping cost is £2.80, which goes up 50p per 500 grams up to 2kg.
- Above 2kg and below 5kg is £7.
- Above 5kg is £9.85 + 55p per kg over 20kg.
Please note all weights below include packaging, some items have large volumetric weights (handlebars, mudguards, rims etc) which may put them into higher postage brackets.
All orders placed via the Internet are batch processed at 09.00 and 14.00 Monday to Friday during our normal opening hours.
No orders are processed over the weekend or Bank Holidays.
Orders are normally dispatched within 1 working day of being processed.
The dispatch information will be updated in your online account and sent via automated email at the close of business on the day your parcel leaves us.
Stock shortages are notified as we process orders by e-mail, telephone or post (last resort only). We attempt to keep all items in stock.
Our standard mainland delivery service takes approximately 3 working days.
Export delivery times vary and are dependent on the destination country.
Deliveries are made between 0900 and 1800 hours Monday to Friday.
Most deliveries will require some one to sign for the parcel.
If the parcel is very small the postman may put it through your letterbox.
Order Amendments / Cancellations:
After an order has been placed, if you need to make any amendments or cancellations please do so in writing. Please email firstname.lastname@example.org.
We ask that it is in writing to minimise any risk of error or confusion. Ensure you include your web order number and contact details including a telephone number so we can contact you should any issues arise. Once the amendment is made you will be contacted to confirm.
If it is a next day order or it is urgent please also call us on 01273 681698 and provide us with your web order number so we can put your order on hold awaiting your email.
Please be aware that any amendments or additions will slow down our processing and despatch of your order.